ANSWERS TO YOUR QUESTIONS

Products

WHERE ARE THE PRODUCTS MADE?
All our products are designed in California and then manufactured with some of the most highly skilled workforce in either the USA, Italy or China.

WHAT IS P.L.A.Y. SIGNATURE PlanetFill® FILLER MADE FROM?

Our eco-friendly plush filling found in our plush toys and most pet beds is non-toxic and made from 100% post-consumer certified-safe recycled plastic bottles. Till date we've saved over 10 million plastic bottles from the landfill.

HOW DO I KNOW WHAT SIZE BED IS BEST FOR MY PET?

Each bed has a sizing chart which will allow you to know which bed is the best fit! We recommend you to size up if you are torn between two sizes especially if your pet is at or near the top of the weight range of the smaller size. Also, be sure to take into consideration your pet's sleeping style.

ARE P.L.A.Y. PRODUCTS MACHINE WASHABLE?

All of our beds are machine washable and dryer friendly with the exception for our Outdoor Beds covers. Our Outdoor Beds cover just need a simple hose down or spot clean and can be left out to dry. Our plush toys are also machine washable and dryer friendly.

ARE P.L.A.Y. PRODUCTS CONTAIN FLAME RETARDANTS OR OTHER CHEMICALS?

Our products do not contain flame retardants such as TDCPP (chlorinated Tris), PentaBDE (pentabrominated diphenyl ether), Firemaster 550 or any toxic chemicals.

Shipping Information

WHAT SHIPPING METHODS ARE AVAILABLE?

If you live in Dubai, a member of the Doggy Be team will deliver the item(s) directly to your door. If you live in any other Emirates or Middle East/GCC countries, the order will be deliver by courier.

DO YOU SHIP INTERNATIONALLY?

We can ship to any countries within the Middle East and GCC. If you are located within one of those countries, please send us an email and we can coordinate shipping directly with you.

HOW LONG WILL IT TAKE TO GET MY PACKAGE?

Orders take 2-3 business days is you are located in Dubai and 3-5 days for any other emirates. Slight delays might happened during the holiday season. Orders can only be shipped and processed on regular business days as our warehouse is closed on Friday and Saturday plus major UAE holidays.

Payment Information

WHAT PAYMENT METHODS ARE ACCEPTED?

We are offering Cash and credit card payment upon delivery if you are located in Dubai and Cash on delivery for all other Emirates (Abu Dhabi, Sharjah, Ajman, Umm Al-Quwain, Fujairah and Ras Al Khaimah).

IS BUYING ON-LINE SAFE?

Yes it is absolutely safe as we are collecting payment from you at the time of delivery.

Orders and Returns

HOW DO I PLACE AN ORDER?
After doing the selection of the item(s) you would like to purchase, please go to cart and follow the process of completing and confirming your order by providing contact information and delivery address.

DO I NEED AN ACCOUNT TO PLACE AN ORDER?

No, having account is not necessary. However, if you would like to hear from us regarding promotions and new product, you may leave us your email and opt for news.

WHO SHOULD I TO CONTACT IF I HAVE ANY QUERIES?

You can send us an email at sniffmore@doggybe.com and one of our customer service representative will get back to you.

HOW CAN I CANCEL OR CHANGE MY ORDER?

Cancellation or change of order will only be allowed before order is dispatched from our warehouse. You may contact us on sniffmore@doggybe.com or +971 54 321 9683 to cancel or change your order.
HOW DO I TRACK MY ORDER?
You will receive notifications via sms or email, depending on the option you chose at the time of checkout.

HOW DO I GO ABOUT RETURNING OR EXCAHNGING A PRODUCT?

To know if your product is eligible for return or exchange, please visit our “return policy” to learn more.

Promotions

CAN I COMBINE MY PROMO CODE WITH CURRENT SALE OR PROMOTION?

We will provide you with the offer having the best value for you.
I HAVE A DISCOUNT CODE TO APPLY TO MY ORDER. HOW DO I USE IT?
When you are ready to check out, just enter your discount code and once the code is applied you will see your new order total reflecting the discount if it was approved.